Timberline to Coastline: Pain & Stress Management Policies 


Arrival to Your Massage, Craniosacral or Energy Treatment

Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), transition from busy life to relaxation mode and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.


Cancellation Policy and Fees

Your therapy times are reserved exclusively for you. I value your business and ask that you respect the scheduling policies. Should you need to cancel or reschedule, please notify me at least 24 hours in advance.


Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $50 ($30 for a half-hour session). Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. I recognize the time of my clients is valuable and have implemented this policy for this reason.


All sessions have a specific time schedule therefore late arrivals may not receive extension of scheduled appointments. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment. This will be at my discretion and only with proper, advanced notification of your late arrival. The original service fee will be charged. 


I understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, unexpected meetings and children’s illnesses, are just a few reasons why one might consider canceling an appointment. However, I ask that you call or text if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.


Informed Consent

Prior to each massage session, the treatment plan will be discussed with you. At your first visit you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy procedures. Clients who I have not seen for a while may also be asked to fill out this form again.


*Please notify me of any allergies (including cats) or sensitivities to aromas or ingredients when you schedule your appointment.


Scope of Practice

I, Kassia Finn, am a member of the American Massage Therapy Association. I have extensive and ongoing training in this field as well as complementary fields to best help my clients with their physical and mental wellbeing. 


Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. Licensed Massage Therapists do not diagnose or prescribe for medical conditions. I may refer you to a medical doctor for diagnosis or treatment. These services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.


Respect for Client Needs and Boundaries, and Confidentiality

I am happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. Communication is key. Please, speak up if you need or want something.


You may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time. If you leave clothing on I will take that as a sign that you do not want work directly on that area, but I may ask if another modality would be acceptable. Like compressions or stretching in order to treat the whole body. The client will always be modestly draped. Only the area being massaged will be undraped.


Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. A session will be stopped immediately. Law enforcement will be involved if it feels warranted. 


I treat all client visits and conditions as confidential. As such, I will not discuss your visit with anybody outside without your express permission. There are times when I need to refer to another professional to best help you, but your name and identifying details will be left out of any conversation.


Existing and New Medical Conditions

It is the responsibility of the client to keep me informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep me informed of any changes in health conditions.


For clients undergoing chemo and radiation therapies – Please note that I require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.


Referral Program, Discounts, Payment Methods, and Tips

Timberline to Coastline is successful because of word of mouth. So when you refer someone both you and the person you referred will both get $15 off your next service once they have booked! 


My clients wholistic health is of the upmost importance to me. When being referred by a Mental Health Professional I offer a 25% discount on packages. If you’d like the name of a participating Therapist just ask. I’m happy to refer you to someone who can help you be the best you can be!


I accept cash or cards for payment. I also accept Venmo, but require an additional $3 for processing. 


Tips are never mandatory. However, they are standard in the service industry, which bodywork falls under, much like hair stylists. 15-20% is typical. If you are getting a gift certificate for someone you are welcome to add the tip in so your gift recipient doesn’t feel like they have to pay a thing!